d71's Privacy Policy
This document clearly describes how your personal information is collected, for what purposes it is used, and how it is kept secure when you register on or use the d71 platform.
Table of Contents
Introduction and Applicability
d71 is an online entertainment and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to d71's website, mobile application and all related services.
By creating an account on our platform or using any of our services, you are considered to have agreed to the terms of this Policy. This Privacy Policy should be read alongside our Terms and Conditions, as the two documents complement each other.
d71 treats user privacy with the utmost importance. The guidelines set out in this Policy are strictly followed before any personal information is collected, used or shared. If you have any questions or concerns, you can speak to us directly through the contact details provided in the Contact section below.
Types of Information Collected
d71 collects the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Current address and country of residence
- Email address and mobile number
2.2 Financial Information
- Deposit and withdrawal transaction records
- bKash, Nagad, Rocket or bank account numbers (for transaction processing only)
- Wallet balance and bonus history
2.3 Activity Information
- Gaming history on the platform, bet amounts and results
- Login time, session duration and type of device used
- IP address and geographic location
2.4 Communication Information
- Live chat messages and support ticket contents
- Email communication records
- User complaints and reviews
How Information Is Collected
d71 collects user information in the following ways:
- Registration Process: Information submitted directly through the form when creating an account.
- Identity Verification (KYC): Verification of national ID or equivalent documents to ensure the security of financial transactions.
- Automatic Collection: Information collected through cookies, log files and similar technologies while using the platform.
- Payment Processors: Transaction confirmation information received from payment gateways at the time of deposit or withdrawal.
- Communication Channels: Information sent to the support team via live chat or email.
Purposes for Using Information
Collected information is used only for the purposes described below:
4.1 Account Management
Verifying user identity, managing secure login and providing account-related information. This includes OTP verification and password recovery.
4.2 Financial Transaction Processing
Completing deposit and withdrawal requests accurately, determining bonus eligibility and ensuring transaction security.
4.3 Fraud Prevention
Detecting unusual activity, preventing multiple account operation and maintaining the overall security of the platform.
4.4 Responsible Gaming Support
d71 monitors user gaming patterns as part of our Responsible Gaming policy. If a user's behaviour shows a concerning pattern, they will be contacted for support.
4.5 Service Improvement
Analysing overall user experience to improve platform performance and service quality. Information is also used to identify and resolve technical issues.
4.6 Communication and Notification
Sending important account-related notifications, information about promotional offers and notices of policy changes.
Data Storage and Security
d71 applies industry-standard security measures to protect user information. All data is secured with SSL encryption technology and stored on secure servers.
5.1 Technical Security
- All data transmission is carried out through SSL/TLS encryption
- Sensitive information is stored in encrypted databases
- Regular security audits and vulnerability assessments are conducted
- Firewall and anti-intrusion systems remain active
5.2 Organisational Security
- Only authorised staff can access personal information
- All staff receive training on data protection
- Data access logs are reviewed regularly
5.3 Retention Period
All information is retained while the account is active. Even after an account is closed, financial and transaction records are kept for a set period to meet applicable legal requirements, after which they are securely deleted.
Sharing Information with Third Parties
d71 never sells user personal information. However, in limited circumstances required for service operation, information may be shared with specific third parties:
6.1 Payment Processors
Only the minimum necessary information is shared with the relevant payment gateway service providers for processing bKash, Nagad, Rocket and bank transfers. These third parties handle information under their own privacy policies.
6.2 Technology Service Providers
Limited data access is granted on a contractual basis to cloud hosting, security and analytics service providers for platform operation.
6.3 Legal Obligations
Information may be disclosed under applicable laws of Bangladesh, court orders or legitimate requests from competent authorities.
Cookies and Tracking
d71's website and application use cookies and similar technologies. Cookies are small data files stored on your browser or device.
7.1 Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens and ensuring the core functionality of the platform. They cannot be disabled.
7.2 Functionality Cookies
These store language preferences, display settings and other personalisation information to improve the user experience.
7.3 Analytics Cookies
These collect aggregate (not individual-level) data to understand which parts of the platform are used most. You can control these cookies through your browser settings.
Your Rights
As a d71 user, you have the following rights over your own information:
- Right to Access: You may request to know what information is held about you.
- Right to Rectification: You may request correction of inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request deletion of your personal information, subject to legal retention obligations.
- Right to Object to Processing: You may object to the use of your information for specific purposes.
- Marketing Opt-Out: You may opt out of promotional communications at any time.
To exercise these rights, contact our support team via live chat or email. Requests will be responded to within a reasonable time after receipt. You can also visit our FAQ section for more details.
Protection of Minors
All d71 services are for persons aged 21 or above only. Registration or participation by minors is strictly prohibited.
Age is verified at registration and additional documents may be requested for identity verification (KYC) in cases of doubt. If it becomes known that a minor has submitted information, that information will be deleted immediately and the associated account will be closed.
If you believe a minor in your household is using this platform, please contact us.
Policy Changes
d71 may update this Privacy Policy when necessary. In the event of significant changes, a notification will be sent to the registered email address and the update date will be published on this page.
Continued use of the platform after changes will be taken as your agreement to the new policy. You are therefore advised to review this page periodically.
If you have any questions about any provision of a previous version, you can contact our support team.
Contact
For any questions, requests, or objections regarding this privacy policy, contact d71's data protection team directly: