FAQ
d71 FAQ — Account, Deposit and Withdrawal
This page gives direct and detailed answers to the most frequently asked questions from d71 users across four sections: account verification, deposits, withdrawals, and membership. If you can't find a solution to your issue here, contact our 24/7 live chat.
৳100
Minimum Deposit
15min–2hr
Withdrawal Time
24/7
Live Chat Support
What's on this page
Verification and Documents
This section answers questions about which documents are needed to verify your account at d71, how safe they are, and why verification is necessary. Terms and Conditions page has more details.
At d71, the National ID card (NID) is the most commonly used document for identity verification. A valid passport and driving licence are also accepted. Clear photos or scans of both sides of the document must be submitted — blurry or partial images are not accepted. The name on the document must match the name on your bKash, Nagad, or bank account.
d71 uses SSL encryption to keep all personal information secure. Copies of your NID or passport are used only for the verification process and are not shared with third parties. To learn more about how your data is stored and used, please read the privacy policy page.
The verification process is needed for two main reasons — first, it protects your account from unauthorised use; second, it confirms at the time of withdrawal that the money is going to the rightful owner. Withdrawals of large amounts from unverified d71 accounts may be delayed. Age verification (21+) is also completed at this stage.
Yes, this is mandatory. The name registered on your d71 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be rejected and account verification will not be completed. Before making a deposit, confirm that your wallet number and your d71 profile name are the same.
Once all documents are submitted correctly, the d71 verification team reviews them promptly. You will be notified by email or live chat when verification is complete. If any additional information is needed, the support team will get in touch with you. If you have any issues, 24/7 live chat support is available in Bengali.
Yes. If you don't have an NID, you can still verify your d71 account using a valid passport or driving licence. Whatever document you submit, it must not be expired and the details on it must match the name on your payment method. Make sure the photo of the document is clear and all information is legible.
Member Account
This section answers common questions about membership, such as forgetting your password, logging in on a new device, or updating personal details. You can log in directly on the d71 Login page.
Click the "Forgot password?" link on the login page. Enter your registered email or mobile number and an OTP will be sent to you. After verifying the OTP, you can set a new password. If you have trouble with any part of the process, you can ask for help in Bengali on d71's 24/7 live chat — describe your issue and it will be resolved quickly.
To change your registered mobile number or email, you need to contact the d71 support team directly. For security reasons, this change cannot be made automatically. Core account details are updated only after identity is confirmed. Send a request via live chat or email and be ready for verification.
Your d71 account can be accessed from any device. When logging in from a new device for the first time, you may need to verify an OTP sent to your email or mobile — this is a normal security step. If your username and password are correct, you can log in easily after verification. Using the d71 App gives you a smoother experience on mobile.
To register, you need a valid mobile number, an email address, and your real name. The name must match the name on your payment method (bKash / Nagad / Rocket / bank). Membership at d71 is only for people aged 21 and above. Only one account can be created per mobile number or email.
No. At d71, only one account can be opened per mobile number or email. Attempting to create multiple accounts risks suspension and bonus claims may be cancelled. If multiple family members each want a separate account, each person must use their own number and ID.
If unusual activity is detected on your account or verification is required, d71 may temporarily restrict the account. In that case, contact live chat immediately. If you want to take a self-imposed account break under responsible gaming, see the relevant options on the responsible gaming page.
Money Withdrawal
This section answers all questions about how long a bKash or Nagad withdrawal takes, whether you can withdraw at night or on weekends, and how to withdraw bonus money.
Withdrawal requests at d71 are generally processed within 15 minutes to 2 hours. This timeframe applies to all methods — bKash, Nagad, Rocket, and bank transfer. The process is faster when the account is fully verified and names match. The minimum withdrawal amount is ৳1,000.
Yes. d71's payment service runs seven days a week, 24 hours a day. Even if you submit a withdrawal request at night or on the weekend, the money is generally sent within 15 minutes to 2 hours. If you want to withdraw winnings after a BPL or T20 match on the weekend, the process is the same.
Yes. At d71, withdrawals can only be made to a bKash, Nagad, Rocket, or bank account whose name exactly matches the name on your d71 profile. Withdrawals to a wallet in someone else's name are not accepted. This is an important security rule that helps prevent fraud.
If a withdrawal is pending, first confirm that your account is fully verified and names match. If it has been pending for more than 2 hours, contact d71's live chat with your request number. If a wagering requirement on a bonus in your account has not been met, the withdrawal may be on hold.
To withdraw from d71's welcome bonus, you must complete wagering of 20 times the bonus amount. Example: deposit ৳1,000, receive ৳1,000 bonus → total balance ৳2,000 → ৳1,000 × 20 = ৳20,000 wagering required. Once this requirement is met, the bonus winnings are added to your main balance and can be withdrawn through the normal process.
The minimum withdrawal amount at d71 is ৳1,000 for all methods. Withdrawal requests below this amount cannot be made. The same limit applies to bKash, Nagad, Rocket, and bank transfer. When deciding on a withdrawal amount, make sure enough balance remains after any wagering requirements have been deducted.
Money Deposit
Find out how to deposit using bKash or Nagad, what to do if money doesn't arrive in your account, and what the minimum starting amount is. d71 VIP members receive special benefits on deposits.
d71 currently has four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfer, major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The minimum deposit is ৳100 for all methods.
Log in to your d71 account, open the deposit section, select bKash, and enter the amount. You can start from as little as ৳100. Follow the instructions shown on the payment screen and complete the payment from your bKash app. Once the payment is successful, it is usually added to your d71 balance within a few minutes.
Wait a moment, as there can sometimes be a small delay due to network issues. If the money still hasn't arrived after 20–30 minutes, contact d71's live chat with your bKash or Nagad transaction ID (TxID). Once you show proof of the transaction, the support team will resolve the issue quickly. If a deposit is ever cancelled, the payment is returned to your payment method.
To play any game at d71, including the slots section, the minimum deposit is ৳100. This applies to all methods — bKash, Nagad, Rocket, and bank transfer. On your first deposit, you have the opportunity to receive a 100% bonus, up to ৳20,000.
Yes. Both Nagad and Rocket mobile banking methods are fully supported for deposits at d71. Just like bKash, you can deposit from as little as ৳100 using Nagad or Rocket. Choose whichever method is most convenient for you — the process is the same for all methods.
Yes. d71's welcome bonus is a 100% bonus on your first deposit, up to ৳20,000. For example: deposit ৳1,000 and ৳1,000 bonus is added — total balance becomes ৳2,000. However, to withdraw from the bonus, you must complete wagering of 20 times the bonus amount, that is ৳20,000 in wagering.
Didn't find the answer you were looking for?
d71's support team is available seven days a week, 24 hours a day in both Bengali and English. Contact us directly via live chat or email.
Live Chat
Available 24/7 — start a chat from anywhere on the page
Email Support
[email protected] — you can write in Bengali
Language
Bengali and English — support available in both languages